Services:

Ecommerce Management

Full ownership of your ecommerce management, performance and technical delivery.

From P&L accountability to commercial planning and execution, we become your fully integrated ecommerce, trading, merchandising and optimisation team.

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What This Is

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Ecommerce Management provides both strategic leadership and hands-on delivery, seamlessly integrating our experts into your team.

Our ecommerce experts embed directly within your business to build and execute your commercial strategy, managing the store day-to-day. We work across trading, merchandising and product launches, all underpinned by centralised reporting and 30-, 60- and 90- day sprints.

Pangaia case study

Dozens of small efficiencies add up to meaningful growth.

  • Strategy & Planning
  • Execution & Trading
  • Reporting & Business Intelligence

Strategy & Planning

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Strategy & Planning:

Ecommerce thrives when a clear plan drives every decision. We keep campaigns, stock and content moving together, ensuring trading remains connected and the channel performs at its best.

Our experts set the strategy for your business, delivering both the plan and the execution to hit your targets. We define priorities, establish the KPIs that matter, and align your team around a shared direction.

The result

Focussed action that moves your business, full visibility on why, and time spent only where it counts.

Execution & Trading

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Execution & Trading:

DConsistent, hands-on execution turns ecommerce strategy and planning into commercial results. Every facet of your operation requires regular attention to keep pace with customers, competitors and demand.

We implement proven processes and executional rigour to ensure your ecommerce function truly powers your brand. This includes the management of day-to-day trading, product creation, launches, promotions, merchandising, UX improvements and site optimisation.

The result

Problems traced to their real source,
fixes that address the cause not the symptom, and commercial gain across
the whole system.

Reporting & Business Intelligence

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Reporting & Business Intelligence:

Good decisions start with data. We build your single source of truth for reporting and planning, so your team can make the most informed decisions moving forward.

We build centralised business intelligence you can trust, mapping your data into a clear commercial trajectory. We turn scattered numbers into a unified narrative, translating that data into decisions you can act on with confidence.

The result

Automated decisions checked against expert commercial logic, errors caught before they reach your customers, and confidence in every output your systems produce.

How Heur Is Different

Experienced strategic leadership and specialised management delivers stability, efficiency and growth.

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  • heur

Without Heur

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    Targets get set, but ownership of revenue and margin stays unclear.

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    Strategy and delivery sit with different teams, and things fall through the gap.

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    The website gets touched when there's time, not managed as a daily discipline.

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    Metrics live in separate dashboards, and decisions get made on partial information.

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    Activity runs to no fixed cadence, with no regular commercial review to check it's working.

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    Agencies and freelancers operate in silos, each working to their own version of the plan.

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    The remit stays fixed, whether the commercial need has grown or shrunk.

With Heur

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    We take full ownership of the revenue and margin targets, reporting directly against core commercial metrics.

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    The same dedicated team writes the strategic plan and executes the delivery, ensuring zero disconnect.

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    We manage the website daily, taking full control of everything from product uploads to promotional execution.

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    Every critical metric is consolidated into a single source of truth, empowering decisive and immediate commercial action.

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    Dynamic 90-day strategic sprints dictate the operating cadence, underscored by rigorous 30-day commercial reviews.

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    A central coordinating layer manages all incumbent agencies and freelancers, aligning everyone to a single, unified plan.

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    Our remit scales flexibly, adapting to take on more or less exactly as the commercial requirement dictates.

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It's in the unglamourous parts of running an ecommerce store that the revenue is won or lost - that's where we work.

Ben Phillips / Ecommerce Director

Discover More

Magazine Articles

Read our magazine for clear, operator-led insights. We share the practical strategies and commercial advice you need to scale your bottom line.

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Case Studies

See exactly how we deliver compounding results. Explore our case studies to discover the strategic, connected gains we build for product-led brands.

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Resources

We are building a library of downloadable resources. Soon, you can access the exact tools and operational frameworks we use to drive growth.

COMING SOON
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FAQs

What is Managed Ecommerce?

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Complete operational ownership of your ecommerce function. We take over daily trading, tech and sales planning, removing it from your desk while protecting the brand and the P&L.

What's included day to day?

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Core responsibilities include trading decisions, merchandising, launches and reporting, alongside product uploads and site content management. We can take on the full remit or provide just the senior strategic layer, shaping the engagement around your specific needs.

Can you work with our internal team and existing agencies?

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Yes. We sit as the coordinating layer above your internal team, managing and supporting incumbent external agencies and freelancers. This ensures everyone operates to a single, unified plan rather than duplicating effort.

What does technical delivery cover?

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It covers platform configuration, integrations, tracking, and the data architecture behind your reporting. We are not a design and development agency; for site builds, we collaborate with a trusted network of partners, establishing the rigorous commercial requirements the build must meet.

How is demand and trading handled?

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We deliberately convert demand into net revenue by mapping market appetite, curating products and validating performance. This approach replaces reactive discounting with controlled demand capture.

Can the scope flex over time?

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Yes. Engagements begin wherever it makes the most commercial sense, whether that entails full ownership or purely strategic oversight, and adapt as your internal capabilities and priorities evolve.

How is your reporting different from what we get now?

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We fix the tracking first, because product, sales and platform data can disagree by more than people realise, then report on numbers you can actually trust and act on.