These terms explain the rules for using our website, www.heur.co.uk, and any content, tools, guides or resources made available through it. By using the website, you accept these terms. If you do not accept them, please do not use the website. We recommend that you save or print a copy for your records. These terms cover use of the website only. They do not govern any services we provide to clients. Services are provided under a separate written agreement.

Heur Limited is an ecommerce agency registered in England and Wales.

Company Number: 12236415‍

Registered Office:
5th Floor
167-169 Great Portland Street
London
W1W 5PF

Email:hello@heur.co.uk

Our website is intended for business users. We provide it for professional and business purposes.

Our website is not directed at consumers or at children. If you use the website as a consumer, some of these terms may not apply to you, because consumer rights cannot be excluded or limited by contract.

If you use the website on behalf of an organisation, you confirm that you have authority to accept these terms on its behalf.

We may update these terms from time to time. The version published on the website at the time you use it is the version that applies.

We recommend checking this page when you visit, so that you are aware of any changes.

We may also change, suspend, restrict or withdraw all or part of the website. We will try to give reasonable notice of any planned withdrawal, but we are not always able to do so.

We make the website available free of charge.

We do not guarantee that the website, or any content on it, will always be available, uninterrupted or free from errors. Access may be suspended, withdrawn or restricted for business or operational reasons.

You are responsible for making the arrangements necessary to access the website, including your own internet connection and equipment, and for ensuring that everyone who accesses the website through your connection is aware of these terms.

The content on our website, including articles, guides, benchmarks, frameworks, data and commentary, is provided for general information.

It is not advice on which you should rely. It does not take account of your circumstances, your market, your data or your commercial position.

Before taking, or refraining from, any action on the basis of content on our website, you should obtain professional or specialist advice.

Where we publish benchmarks, statistics, ranges or performance figures, these are illustrative. They reflect the sources and conditions described at the time of publication. They are not a forecast or a promise of results.

We make no representation, warranty or guarantee that content on the website is accurate,complete or up to date.

Descriptions of our services, service lines, approaches, pricing indications or availability are for information only.

They do not amount to an offer capable of acceptance and do not create a contract between us.

No contract for services comes into existence until we and the client have both signed a written agreement.

If you contact us through the website, by email or through any other channel, you are responsible for making sure that the information you send is accurate and thatyou are entitled to share it.

Please do not send confidential or commercially sensitive information through our website forms. If you need to share sensitive information, contact us first and we will agree a suitable route.

We handlepersonal information in line with our Privacy Policy.

We may make guides, templates, checklists, frameworks and similar resources available to download, sometimes in exchange for your email address.

Where we do:

•              The resource is provided free of charge for your own use and for the internal business use of your organisation.

•              You may not resell, licence, republish, redistribute or otherwise commercially exploit it.

•              You may not present it as your own work, remove any branding or attribution, or use it to create a competing product or service.

•              You may not use it to train, fine-tune or develop any machine learning or artificial intelligence model.

•              We remain the owner of all intellectual property rights in it.

•              We may withdraw or update it at any time.

Where you provide an email address to access a resource, we will use it in line with our Privacy Policy. If we send you marketing communications, you can opt out at anytime using the unsubscribe link.

Resources are provided for general information and are subject to section 6 above.

We own or licence all intellectual property rights in the website and in everything published on it.

This includes text, copy, structure, layout, design, graphics, images, video, data, benchmarks, methodologies, frameworks, models, templates, tools, code and the Heur name and logo.

These works are protected by copyright, database rights, trade mark law and other laws around the world. All rights are reserved.

You may:

•              View and browse pages of the website.

•              Print or download extracts for your own reference orthe internal use of your organisation.

You must not:

•              Modify copies of any material you have printed or downloaded.

•              Use any illustration, photograph, video, data set or graphic separately from the text that accompanies it.

•              Remove or obscure any copyright, trade mark or other proprietary notice.

•              Use any part of the website or its content for commercial purposes without a written licence from us.

• Republish, redistribute, sell, rent, sub-licence or otherwise make our content available to any third party.

Our status as the author of content on the website must always be acknowledged.

If you print, copy, download or share any part of the website in breach of these terms, your right to use the website ends immediately and you must, at our option, return or destroy any copies you have made.

We expressly reserve all rights in the website and its content, including any rights relating to text and data mining, web scraping and similar activities.

Except with ourprior written permission, you must not:

•              Use any robot, spider, scraper, crawler or other automated means to access, monitor, copy or extract any part of the website or its content.

•              Extract, reproduce or reuse the whole, or any substantial part, of any database that forms part of the website.

•              Use the website or its content to train, fine-tune,ground, evaluate or develop any machine learning model, large language model or other artificial intelligence system.

•              Use the website or its content to build, populate or supply any dataset, index or product made available to third parties.

This reservation applies in addition to any technical restrictions we use, and it is not affected by whether those restrictions are present or effective.

Nothing in this section prevents an act that we are not permitted to restrict under applicable law.

You may use the website only for lawful purposes.

You must not:

•              Use the website in any way that breaches any applicable law or regulation.

•              Use the website in any way that is fraudulent, or that has any fraudulent purpose or effect.

•              Use the website to send, knowingly receive, upload, download or otherwise transmit any material that is unlawful, defamatory, offensive, obscene, threatening, discriminatory or in breach of anyone's rights.

•              Send unsolicited advertising or promotional material through our forms or contact routes.

•              Interfere with, damage or disrupt any part of the website, any equipment or network on which the website is stored, or any software used in providing the website.

•              Attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it.

•              Take any action that imposes an unreasonable or disproportionate load on our infrastructure.

We will report any breach of these restrictions to the relevant law enforcement authorities where we consider it appropriate, and we will co-operate with those authorities by disclosing your identity to them.

We do not guarantee that the website is secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmesand platform to access the website, and for using your own virus protection software.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

You must not attack the website by means of a denial of service attack or a distributed denial of service attack.

Doing so is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.

Where the website contains links to other websites, resources or platforms provided by third parties, those links are provided for information only.

We have no control over the contents of those sites or resources, and we do not endorse them or accept responsibility for them or for any loss or damage that may arise from your use of them.

You may link to our home page, provided that you do so in a way that is fair and legal and doesnot damage our reputation or take advantage of it.

You must not:

•              Suggest any form of association, approval or endorsement on our part where none exists.

•              Link from any website that is not owned by you.

•              Frame our website on any other site, or create a link to any part of our website other than the home page without our written permission.

We reserve the right to withdraw linking permission without notice.

Nothing in these terms excludes or limits our liability for:

•              Death or personal injury caused by our negligence.

•              Fraud or fraudulent misrepresentation.

•              Any other liability that cannot be excluded or limited under English law.

Subject to that, and because we make the website available free of charge:

•              We exclude all conditions, warranties, representations and other terms that might otherwise be implied into these terms by statute, common law or otherwise.

•              We are not liable for any loss or damage, whether incontract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with use of, or inability to use, the website, or use of or reliance on any content on it.

•              We are not liable for loss of profit, loss of revenue, loss of sales, loss of business, loss of anticipated savings, loss of goodwill, loss of or corruption of data, or any indirect or consequential loss.

•              Our total liability to you in connection with the website and its content is limited to £100.

Where we provide services to a client, our liability for those services is governed by the written agreement covering them, and not by this section.

We are notliable for any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your equipment, programmes, data or other proprietary material due to your use ofthe website or your downloading of any content on it.

We handle personal information in line with our Privacy Policy, which explains what we collect, how we use it and the rights available to you.

Our use of cookies and similar technologies is explained in our Cookie Policy. You can review or change your choices at any time using the cookie settings on our website.

Where we process personal information on behalf of a client as part of our services, wedo so as a processor under a separate written agreement with that client, which includes data processing terms.

Those arrangements are outside the scope of these terms. Further detail is set out inour Privacy Policy.

We may suspend or end your access to the website at any time, without notice, if we reasonably believe that you have breached these terms.

We are not liable for any failure or delay in making the website available where that failure or delay is caused by an event outside our reasonable control.

If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions continue in full force.

If we delay in enforcing any part of these terms, or do not enforce it, that is not a waiver of our rights and does not prevent us from enforcing it later.

You may not transfer your rights or obligations under these terms to anyone else. We may transfer ours, for example to a purchaser of our business, provided this does not affect your rights under these terms.

A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

These terms, their subject matter and their formation are governed by the law of England and Wales.

If a dispute rises, we ask that you contact us first at hello@heur.co.uk so that we can try to resolve it with you in good faith.

If we cannot resolve it, the courts of England and Wales have exclusive jurisdiction.

Questions about these terms should be sent to:

Email: hello@heur.co.uk

Post:
Heur Ltd
5th Floor
167-169 Great Portland Street
London
W1W 5PF