Boura & White

In a market often dominated by mass production, Boura & White prioritises perfect comfort and uncompromising sophistication.

The Brand:

Boura & White

THE ISSUE:

Six months into a complex digital build, the brand's route to market was stalled by a disjointed technology strategy and unmanaged third-parties.

Our Part:

We stepped in as technical project managers to govern their third-parties, map out a practical technology roadmap, and correctly implement their Shopify structure.

The Impact:

We successfully recovered the stalled project, managing multiple tech partners to deliver a fully functional, optimised e-commerce platform on time and ready for launch.

Approach

Founded by Abi Boura and Katie White, the brand is setting a new standard in the luxury interiors sector. Championing authentic British craftsmanship, they create timeless, meticulously proportioned furniture with an elegance that is fundamentally informed by the way people truly live. In a market often dominated by mass production, Boura & White prioritises perfect comfort and uncompromising sophistication.

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When they approached us, they were already six months deep into a complex digital build. They had a specific technology solution in mind, but lacked the technical expertise and industry connections required to plan the project and connect the dots. For Boura & White to succeed, they needed an experienced consultancy to step in, take control of the technical direction, and steer the brand towards a successful, on-time launch.

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Challenge

Our initial scoping phase highlighted several critical hurdles that were stalling the brand’s route to market:

  • The gap between brief and reality: There was a significant disconnect between what the brand thought they had briefed and what their technology partner was actually building.
  • Unmanaged Third-Party Partners: The brand was struggling to manage their developers. Without a technical lead to govern the project, the build was disjointed and heading in the wrong direction.
  • Lack of Integration: They had the technology connected but lacked the strategic know-how to make the separate systems communicate effectively. They essentially had a destination in mind with no map to get there.

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The Commercial Impact

As the brand was pre-market, our primary focus was project turnaround, structural integrity, and successful deployment rather than immediate performance metrics.

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  • Project Recovered and Delivered on Time: We successfully salvaged a stalled six-month project, getting the Boura & White site live and delivered on schedule.
  • Streamlined Partner Operations: We managed and coordinated three independent tech partners to deliver a single, unified digital outcome.
  • A Solid Foundation for Growth: We delivered the exact commercial output the brand needed to go to market confidently. The newly optimised Shopify store has established a secure foundation for their next phase of growth, paving the way for future modernisation sprints and CRM integrations.

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" We really appreciated how they delivered a clear, managed path from setup to live trading without overcomplicating a thing. Huge thanks to Heur for taking the stress out of the project from discovery right through to final handover."

ABI BOURA & KATIE WHITE

CO-DIRECTORS

BOURA & WHITE

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FAQs

What does Heur actually do?

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We're a commercial operating partner for ecommerce brands. We embed senior operators into your business to own strategy, trading, paid media and CRM, with solutions crafted around your specific needs.

What size of business do you work with?

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Product-led DTC brands, generally £1m to £25m+ in ecommerce revenue, with a sweet spot around £10m. The common thread is a strong product and brand looking for the right architecture and delivery mechanisms to scale.

How are you different from other ecommerce agencies?

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The difference lies in visibility. A channel agency owns one account and answers for that account's metrics. We view channels alongside margin, stock and the customer base. This allows trade-offs to be made holistically, ensuring we answer for the business's bottom line rather than a single channel's performance.

What does the engagement structure look like?

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A weekly strategy or trading meeting, always-on Slack access throughout the week, and a deeper monthly review against the roadmap. Everything runs in 30-, 60- and 90-day sprints against a longer-term plan.

Can you work alongside our internal team or existing agencies?

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Yes – integrating alongside existing teams and agencies is a common operational setup. We provide the senior strategic layer, aligning all internal talent and external partners to a single, unified commercial plan, ensuring seamless execution without disrupting the roles that are already performing well.

How much does an engagement cost?

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It depends on scope. Engagements are priced against ecommerce revenue and complexity rather than a flat rate. Once we understand your turnover and goals, we can put a clear number in front of you.

Do you build or design websites?

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We're not a design and development agency. We work with a trusted network of development partner agencies to support with clients' dev requirements, and can provide stewardship, project management and commercial strategy support to ensure projects are delivered to their full potential.